Frequently Asked Questions
Placing an order with Nuviamelbourne is simple! Browse our collection, select the items you love, and click "Add to Cart." Once you're ready, proceed to the checkout page, fill in your shipping and payment details, and confirm your order.
We accept a variety of secure payment methods, including:
- Visa, Mastercard, and American Express (Credit/Debit Cards)
- PayPal
- Other secure payment options available at checkout
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer support team immediately at [Insert Contact Email]. Changes are only possible if your order has not yet been shipped.
After your order has been processed and shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number on our website or the shipping carrier's website to monitor your order's status.
We want you to be completely satisfied with your purchase. You can return any item within 30 days of receiving it, provided it is in its original condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer.
We’re always here to assist you! You can reach our dedicated customer support team via email at contact@nuviamelbourne.com
Please ensure your shipping address is accurate before placing your order. If you need to make changes, contact our support team as soon as possible. Address updates can only be made if the order hasn't been shipped yet.
Your privacy and security are our top priorities. Our website uses industry-standard encryption and security measures to protect your personal information. Your data is kept confidential and is only used for order processing and communication with you.