Return Policy

We want you to be completely satisfied with your purchase from Nuviamelbourne. If you're not happy with your order, please review our refund policy below:

1. Eligibility for Refunds:

• Refunds are only available for defective or damaged products.

• Requests for refunds must be made within 14 days of receiving your order.

2. Process for Refunds:

• Contact our customer support team at contact@nuviamelbourne.com with your order number and details of the issue.

• Provide clear photos of the product showing the defect or damage.

3. Non-Refundable Items:

• Personalized or custom-made products

• Gift cards

• Items on sale or clearance

4. Refund Method:

• Approved refunds will be processed to the original payment method used during purchase.

• Please allow 5-7 business days for the refund to reflect in your account.

5. Contact Us: For any questions or assistance with refunds, please contact us at:

Nuviamelbourne
Email: contact@nuviamelbourne.com

Thank you for shopping with Nuviamelbourne!